Last Updated : 14/05/2026
Overview
At Aerin Zyra, every artwork is handmade with care, passion, and attention to detail. We aim to ensure that your portrait reaches you safely and in the best possible condition.
Please read our Shipping Policy carefully before placing an order.
Order Processing Time
Since all artworks are handmade and customized, processing times may vary depending on the complexity and size of the portrait.
Customers will be informed about the estimated completion time after order confirmation.
Orders will only be processed after successful payment confirmation.
Shipping Time
Delivery times may vary depending on the customer’s location and courier availability.
Domestic and international shipping durations may differ.
Unexpected delays caused by courier services, customs procedures, weather conditions, holidays, or other external factors are beyond our control.
Packaging
Every artwork is carefully packed using protective materials to help prevent damage during transit. We take special care to ensure that portraits are delivered safely and securely.
Shipping Charges
Shipping charges, if applicable, will be displayed or informed during the order process.
Additional customs duties, taxes, or import charges for international orders are the responsibility of the customer.
Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
Aerin Zyra will not be responsible for:
Delivery delays caused by incorrect addresses
Lost shipments due to inaccurate customer information
Failed delivery attempts caused by unavailable recipients
Tracking Information
If tracking is available through the courier service, tracking details will be shared with the customer after dispatch.
Damaged Packages
If your package arrives damaged:
Please contact us within 48 hours of delivery.
Share clear photos of the package and artwork for review.
We will assess the issue and consider an appropriate solution where applicable.
Delivery Responsibility
Once the order has been shipped and handed over to the courier service, delivery responsibility rests with the shipping provider. However, we will always try our best to assist customers in tracking and resolving shipping-related concerns.
Thank you for supporting handmade art and trusting Aerin Zyra with your special memories.