Last Updated : 14/05/2026
1 . Who we are
Welcome to Aerin Zyra. By accessing or using this website, you agree to the following Terms and Conditions. Please read them carefully before placing an order or using any services provided through this website.
2 . General Information
Aerin Zyra is an independent art platform created and managed by Aneena Zara, specializing in handmade pencil portrait drawings and custom artwork. All artworks displayed on this website are original creations unless otherwise stated.
By using this website, you confirm that you accept these Terms and Conditions and agree to comply with them.
3 . Custom Portrait Orders
Customers are responsible for providing clear and high-quality reference photos for custom portrait work.
The final artwork is created based on the reference images provided by the customer.
Artistic style, shading, and detailing may vary slightly as each drawing is handmade and unique.
4 . Pricing and Payments
All prices displayed on the website are subject to change without prior notice.
Payments must be completed before the artwork is started unless otherwise agreed.
Custom orders will only be confirmed after successful payment verification.
5 . Shipping and Delivery
Delivery times may vary depending on artwork complexity, order volume, and shipping location.
Aerin Zyra is not responsible for delays caused by courier services, customs, weather conditions, or unforeseen circumstances.
Customers must provide accurate shipping details. Incorrect addresses may result in delivery issues for which Aerin Zyra cannot be held responsible.
6 . Returns and Refunds
Since all portraits are handmade and customized, refunds and returns are generally not accepted once the artwork process has begun.
If the artwork arrives damaged due to shipping, customers should contact us within 48 hours of delivery with clear photos of the damage.
Refunds or replacements will be considered only in genuine cases.
7 . Intellectual Property
All artwork, images, designs, logos, text, and content on this website are the property of Aerin Zyra unless otherwise mentioned.
Customers may not reproduce, resell, copy, modify, or use any artwork for commercial purposes without written permission.
Aerin Zyra reserves the right to use completed artwork images for portfolio, promotional, and social media purposes unless the customer specifically requests privacy before the artwork is completed.
8 . User Responsibilities
By using this website, you agree not to:
Use the website for unlawful purposes
Copy or misuse website content
Submit false information
Attempt to damage, hack, or interfere with website functionality
9 . Artwork Representation
Every effort is made to display artwork colors, textures, and details accurately. However, slight differences may occur due to lighting, photography, screen settings, and the handmade nature of pencil artwork.
10 . Privacy
Customer information such as name, contact details, and shipping information will only be used for order processing and communication purposes. Personal information will not be sold or shared with third parties except when necessary for delivery services.
11 . Limitation of Liability
Aerin Zyra shall not be held liable for any indirect, incidental, or consequential damages arising from the use of this website, purchase of artwork, or inability to use the services provided.
12 . Changes to Terms
Aerin Zyra reserves the right to modify or update these Terms and Conditions at any time without prior notice. Continued use of the website after changes are posted means you accept the updated terms.
13 . Contact Information
For any questions regarding these Terms and Conditions, custom orders, or support, please contact us through the contact information provided on the website.
Thank you for supporting handmade art and being part of the Aerin Zyra journey.